Overnight Front Desk Agent — Guest Experience

Hyatt; Miami (FL); On-site; USD 36,000 - 46,000; Full time

Job summary

Hyatt's Dream South Beach is seeking a Front Desk Agent to join the team. The role involves guest registration and communicating hotel services and promotions, providing a friendly face for guests and contributing to a memorable stay. You may process payments and respond to guest inquiries during shifts, including overnight hours.

This position emphasizes exceptional guest service, clear communication, and the ability to thrive in a fast-paced hotel environment while representing Hyatt to guests.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Ability to work overnight shifts.

Responsibilities

• Front Desk Agents are responsible for the guest registration process and communication of hotel services and promotions.
• This highly visible role offers casual conversation and a direct impact on guest experience.

Skills

Guest service orientation

Verbal and written communication

Stamina for long shifts

Overnight shift capability

Job description

Hyatt's Dream South Beach is seeking a Front Desk Agent to join the team. The role involves guest registration and communicating hotel services and promotions, providing a friendly face for guests and contributing to a memorable stay. You may process payments and respond to guest inquiries during shifts, including overnight hours.

This position emphasizes exceptional guest service, clear communication, and the ability to thrive in a fast-paced hotel environment while representing Hyatt to guests.