Overnight Front Desk Agent – Guest Experience

Loews Hotels & Co; Los Angeles (CA); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) & company match

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Loews Hollywood Hotel is seeking a friendly Front Office Agent to greet guests, check-in and check-out, and ensure a seamless arrival experience in a fast-paced setting.

You will verify payment details, promote hotel services, and respond promptly to guest inquiries, while maintaining lobby and front desk standards. This role requires adaptability, reliability, and a commitment to guest satisfaction.

Qualifications

• Minimum of one (1) year guest service experience in hotel hospitality preferred.
• Experience with previous Property Management System, preferred Opera System.
• Ability to stand and walk for long periods of time required.
• Ability to work weekends, evening, holidays as necessary/required.

Responsibilities

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies with professionalism, prioritizing guest and team member safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.
• Overnight Position.

Skills

Guest experience

Clear communication

Problem solving

Team player

Detail oriented

Tools

Opera PMS

Job description

Loews Hollywood Hotel is seeking a friendly Front Office Agent to greet guests, check-in and check-out, and ensure a seamless arrival experience in a fast-paced setting.

You will verify payment details, promote hotel services, and respond promptly to guest inquiries, while maintaining lobby and front desk standards. This role requires adaptability, reliability, and a commitment to guest satisfaction.