Overnight Front Desk Concierge — Guest Experience

3M HEALTHCARE; Washington (District of Columbia); On-site; USD 28,929 - 34,440; Part time

Job summary

Montage International is seeking a Front Office Overnight Agent to host guests during their stay, warmly welcome arrivals, and personalize experiences tailored to each guest persona. You will partner with colleagues across departments to support our goals, and uphold the property’s standards, vision, and values.

The role requires a High School Diploma or equivalent (Bachelor’s degree preferred), at least two years in hotel operations and customer service, accuracy with billing, and strong

Qualifications

• High School Diploma or equivalent; Bachelor's Degree preferred.
• Minimum of two years’ experience in a hotel operations environment.
• Minimum of two years’ experience in customer service.
• Possess basic math skills and ability to handle billing.
• Ability to communicate clearly in English; read/write/speak English well.
• Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of programs.

Responsibilities

• Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives
• Hosting and welcoming guests with a friendly and sincere demeanor
• Assisting with guest check‑in and check‑out process, as well as folios, invoicing and billing
• Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations
• Communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly
• Maintaining proper record‑keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests

Skills

Customer service

Communication

Mathematics

Education

High School Diploma or equivalent

Bachelor's Degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Montage International is seeking a Front Office Overnight Agent to host guests during their stay, warmly welcome arrivals, and personalize experiences tailored to each guest persona. You will partner with colleagues across departments to support our goals, and uphold the property’s standards, vision, and values.

The role requires a High School Diploma or equivalent (Bachelor’s degree preferred), at least two years in hotel operations and customer service, accuracy with billing, and strong