Overnight Front Desk: Guest Experience Lead

Loews Hotels & Co; Illinois; On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Training opportunities

Pet insurance

Free parking

Free meals

Fitness center access

Team member hotel rates

Volunteer opportunities

Job summary

Loews Chicago O’Hare is seeking an Overnight Front Office Agent to warmly greet guests, register arrivals, and manage room assignments with professionalism. You will verify payment information and promote hotel services while delivering a seamless stay for guests.

You will respond promptly to inquiries, assist with group bookings, and participate in timely check-out procedures. The role demands attentiveness, reliability, and a courteous, detail-oriented approach in a fast-paced hotel

Qualifications

• Minimum of one (1) year guest service experience in hotel hospitality preferred.
• Experience with Property Management System, Opera preferred.
• Ability to stand and walk for long periods of time required.

Responsibilities

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies with professionalism, prioritizing guest and team member safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Guest service

Customer communication

Hospitality

Cash handling

Tools

Opera System

Job description

Loews Chicago O’Hare is seeking an Overnight Front Office Agent to warmly greet guests, register arrivals, and manage room assignments with professionalism. You will verify payment information and promote hotel services while delivering a seamless stay for guests.

You will respond promptly to inquiries, assist with group bookings, and participate in timely check-out procedures. The role demands attentiveness, reliability, and a courteous, detail-oriented approach in a fast-paced hotel