Front Desk Wizard - Create WOW Moments at a Premier Hotel

BENCHMARK; Fort Wayne (IN); On-site; USD 21,000 - 22,000; Full time

Job summary

Pyramid Global Hospitality in Fort Wayne, Indiana, is seeking a motivated Front Desk Agent to provide guests with a memorable first impression. The full-time shift is 3pm to 11pm, and you will check in guests, share local information, and ensure accurate billing while delivering outstanding service to guests from around the world.

The ideal candidate has a high school diploma, enjoys engaging with people, possesses strong communication and computer skills, and can thrive in a fast-paced

Qualifications

• High school diploma or equivalent.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Skills

Engaging personality

Excellent communication

Computer skills

Fast-paced environment

Stand for shift

Weekend/holiday availability

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality in Fort Wayne, Indiana, is seeking a motivated Front Desk Agent to provide guests with a memorable first impression. The full-time shift is 3pm to 11pm, and you will check in guests, share local information, and ensure accurate billing while delivering outstanding service to guests from around the world.

The ideal candidate has a high school diploma, enjoys engaging with people, possesses strong communication and computer skills, and can thrive in a fast-paced