Overnight FinTech Support Specialist (Remote)

Humamaria; United States; Remote; USD 59,000 - 72,000; Full time

Benefits offered by this job

Remote work

Equity grant

Medical, vision, dental benefits

Fully remote company

Company retreats

Job summary

Cherry is seeking a Customer Support Associate for overnight shifts to deliver exceptional experiences across phone, chat, email, and SMS. You’ll resolve inquiries, de-escalate tense situations, document issues, and collaborate with multiple teams to improve processes in a fast-growing fintech.

Ideal candidates have 1+ year in customer support, comfort with omni-channel communications, strong attention to detail, and the ability to work independently in a startup environment.

Qualifications

• 1+ year of experience in customer support or a similar role.
• Experience supporting consumer fintech or financial products is preferred.
• Proven ability to multi-task and de-escalate across omni-channel inquiries.

Responsibilities

• Resolve Provider and Consumer inquiries with one-touch resolution across phone, live chat, email, and SMS.
• Manage a high volume of inbound and outbound interactions with quality and efficiency.
• Investigate inquiries, assess activity, and deliver timely resolutions.
• De-escalate complex situations with professionalism and empathy.
• Document interactions and account-level issues accurately.
• Collaborate with leadership to improve customer experience and internal processes.
• Support Cherry's growth in a fast-paced fintech environment.
• Maintain schedule flexibility for weekends and select holidays.

Skills

Customer support

Omni-channel

Excel/Sheets

Detail oriented

Startup experience

Communication skills

Education

High school diploma or GED

College degree preferred

Tools

Excel/Sheets

Job description

Cherry is seeking a Customer Support Associate for overnight shifts to deliver exceptional experiences across phone, chat, email, and SMS. You’ll resolve inquiries, de-escalate tense situations, document issues, and collaborate with multiple teams to improve processes in a fast-growing fintech.

Ideal candidates have 1+ year in customer support, comfort with omni-channel communications, strong attention to detail, and the ability to work independently in a startup environment.