Overnight Emergency Vet Client Services Rep

Pet Emergency and Specialty East County; La Mesa (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Lyra Health mental health support

Paid parental leave

Pet care/therapy leave

CE opportunities

Pet perks and discounts

Job summary

Pet Emergency and Specialty Center – East County seeks a Veterinary Client Service Representative for emergency duties in La Mesa, CA. This overnight full-time position runs Wednesday–Saturday, 8 PM–7 AM, serving as the first point of contact for clients and pets in a fast-paced, 24/7 emergency setting.

The role requires 1–2 years veterinary clinic experience, with preference for emergency/urgent care. EzyVet familiarity is a bonus; weekend availability is essential for coverage and continuity

Qualifications

• 1-2 years of veterinary clinical/hospital experience required.
• Veterinary Emergency or Urgent Care experience highly preferred.
• Ability to work on weekend day.
• High school diploma or equivalent.
• EzyVet experience preferred.

Responsibilities

• Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients.
• With each hospital function, assist veterinarians and the medical team to maximize productivity and maintain positive patient flow.
• Greet clients and their pets with prompt professionalism and courtesy.
• Answer multi-phone line, providing friendly, informative client service over the phone.
• Communicate with clients about individualized pet health concerns and present financial estimates to clients.
• Assist in maintaining relevant, comprehensive medical records with the support of practice systems.
• Enter/update client information into the practice management system.
• Admit incoming patients, discharge outgoing patients.
• Accurately process payments and discuss payment options with clients.
• Maintain all aspects of workplace organization and cleanliness.
• Fax/E-mail information to clients and primary veterinarian medical staff.
• Facilitate obtaining medical records from primary veterinarians.
• Obtain client signatures on corresponding legal forms.
• Other duties as assigned by supervisor or management team.

Skills

Veterinary experience

Weekend availability

Customer service

Education

High school diploma

Tools

EzyVet

Job description

Pet Emergency and Specialty Center – East County seeks a Veterinary Client Service Representative for emergency duties in La Mesa, CA. This overnight full-time position runs Wednesday–Saturday, 8 PM–7 AM, serving as the first point of contact for clients and pets in a fast-paced, 24/7 emergency setting.

The role requires 1–2 years veterinary clinic experience, with preference for emergency/urgent care. EzyVet familiarity is a bonus; weekend availability is essential for coverage and continuity