Overnight Emergency Vet Client Services Specialist

Thrive Pet Healthcare; La Mesa (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) with employer match

Mental health resources (Lyra Health)

Paid parental leave

Purr-ental leave for pet adoption

Employer-sponsored childcare and elder

Pet Perks and veterinary service-dis

Job summary

Thrive Pet Healthcare is seeking a Veterinary Client Service Representative for the Emergency department in La Mesa, CA. This overnight, full-time role runs Wednesday through Saturday 8 PM–7 AM at our La Mesa hospital, open 24/7 to serve the local community.

Responsibilities include client communication, scheduling, patient intake/discharge, medical record maintenance, and assisting veterinarians to maintain smooth patient flow. EzyVet experience is preferred and weekend work is required.

Qualifications

• 1-2 years of veterinary clinical/hospital experience required.
• Emergency or Urgent Care experience highly preferred.
• Ability to work on weekend day.
• High school diploma or equivalent.
• EzyVet Experience preferred.

Responsibilities

• Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients.
• With each hospital function, assist veterinarians and the medical team to maximize productivity and maintain positive patient flow.
• Greet clients and their pets with prompt professionalism and courtesy.
• Answer multi-phone line, providing friendly, informative client service over the phone.
• Communicate with clients about individualized pet health concerns and present financial estimates to clients.
• Assist in maintaining relevant, comprehensive medical records with the support of practice systems.
• Enter/update client information into the practice management system.
• Admit incoming patients, discharge outgoing patients.
• Accurately process payments and discuss payment options with clients.
• Maintain all aspects of workplace organization and cleanliness.
• Fax/E-mail information to clients and primary veterinarian medical staff.
• Facilitate obtaining medical records from primary veterinarians.
• Obtain client signatures on corresponding legal forms.
• Other duties as assigned by supervisor or management team

Skills

Veterinary experience

Emergency/Urgent care experience

Weekend availability

High school diploma

Education

High school diploma

Tools

EzyVet

Job description

Thrive Pet Healthcare is seeking a Veterinary Client Service Representative for the Emergency department in La Mesa, CA. This overnight, full-time role runs Wednesday through Saturday 8 PM–7 AM at our La Mesa hospital, open 24/7 to serve the local community.

Responsibilities include client communication, scheduling, patient intake/discharge, medical record maintenance, and assisting veterinarians to maintain smooth patient flow. EzyVet experience is preferred and weekend work is required.