Emergency Veterinary Client Liaison & Care Specialist

XPrep Learning Solutions LLC; La Mesa (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Purr-ental leave for pet adoption

Employer-sponsored childcare

Continuing education (CE)

Pet perks and veterinary service discs

Student loan assistance

Job summary

Pet Emergency and Specialty Center - East County in La Mesa, CA seeks a Veterinary CSR to support Emergency & Critical Care with client communication, billing, and discharge instructions. The role involves in-person and phone interactions, discussing payment options, and relaying medical information under veterinary direction.

Open 24/7, serving La Mesa, El Cajon, Spring Valley, and San Diego. Compensation starts at hourly $22–$26, with full-time schedule Wed–Sat, 12pm–11pm.

Qualifications

• 3+ years of customer service experience in the field of veterinary medicine required.
• Experience as a veterinary assistant or veterinary technician preferred.
• 2+ years of Emergency and Critical Care Experience in the veterinary field preferred.
• High school diploma or equivalent.
• EzyVet experience preferred.

Responsibilities

• Provides exceptional client service in person and by phone.
• Reviews estimates with client and discusses financial commitments and payment options.
• Ability to thoroughly explain hospital charges to clients.
• Answers medical questions as needed under the direction of the veterinarian.
• Ensure client questions and concerns are addressed.
• Monitors patient status and relays information to clients
• Coordinates communication between departments and referring veterinarians and clients
• Provides updates to referring veterinarians regarding hospitalized patients
• Reviews discharge instructions with clients
• Dispenses pharmaceuticals and reviews medications with clients
• Maintains positive relationships with staff and clients
• Conducts post-hospitalization follow-up calls

Skills

Customer service

Emergency care

Education

High school diploma

Tools

EzyVet

Job description

Pet Emergency and Specialty Center - East County in La Mesa, CA seeks a Veterinary CSR to support Emergency & Critical Care with client communication, billing, and discharge instructions. The role involves in-person and phone interactions, discussing payment options, and relaying medical information under veterinary direction.

Open 24/7, serving La Mesa, El Cajon, Spring Valley, and San Diego. Compensation starts at hourly $22–$26, with full-time schedule Wed–Sat, 12pm–11pm.