Emergency Vet Client Care Specialist

Pet Emergency and Specialty East County; La Mesa (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Lyra Health mental health resources

Paid parental leave

Purr-ental leave for when you adopt a宠

Employer-sponsored childcare and elder

Free CE courses

Pet Perks and veterinary service-disca

Job summary

Thrive Pet Healthcare is hiring a Veterinary CSR - Emergency & Critical Care Client Liaison in La Mesa, CA. You will handle client service, communications, and billing coordination for emergency cases, working Wed–Sat, 4x10 hour shifts from 12pm to 11pm.

Prior veterinary customer service and ECC experience strongly preferred. The role includes explaining hospital charges, answering medical questions under a veterinarian, and coordinating with referring veterinarians.

Qualifications

• 3+ years of customer service experience in veterinary medicine required
• Experience as a veterinary assistant or veterinary technician preferred
• 2+ years of Emergency and Critical Care experience in the veterinary field preferred

Responsibilities

• Provides exceptional client service in person and by phone
• Reviews estimates with client and discusses financial commitments and payment options in the hospital and over the phone
• Ability to thoroughly explain hospital charges to clients
• Answers medical questions as needed under the direction of the veterinarian
• Ensure client questions and concerns are appropriately addressed
• Responsible for consistently monitoring patient status and proactively relaying information to clients both in person and by phone
• Coordinates communication between departments referring veterinarians (rDVMs) and clients, including transfers within the department
• Provides updates to referring veterinarians regarding hospitalized patients via phone or emailed clinical summaries
• Reviews discharge instructions with clients
• Precisely dispenses pharmaceuticals and reviews medications and potential side effects with clients
• Maintains positive, cooperative relationships with employees, veterinarians, referring veterinarians, and clients
• Conducts post-hospitalization follow-up calls to ensure patients are doing well and answers medical questions under the guidance of a veterinarian
• Reviews discharge instructions for hospitalized patients with veterinarians
• Assist with outpatient charges
• Facilities inpatient and hospitalized ER patient visits
• Has a comprehensive understanding of each medical specialty and knows the primary staff members and doctors within each service
• Troubleshoots and follows up on issues as they arise, seeking assistance when necessary while taking ownership of facilitating resolution
• Provides billing updates for hospitalized patients and collects payments
• Reviews hospital charges and audits for duplicate or missed charges
• Reviews charges against payments and collects outstanding balances when necessary
• Assists in maintaining accurate billing and financial records
• Coordinates workflow and communication across departments to support efficient patient care and service delivery
• Ensures timely transfer of information between clinical services, clients, and referring veterinarians

Skills

Customer service in veterinary meds

Veterinary assistant/technician exp

Emergency & Critical Care exp

High school diploma

Education

High school diploma or equivalent

Tools

EzyVet

Job description

Thrive Pet Healthcare is hiring a Veterinary CSR - Emergency & Critical Care Client Liaison in La Mesa, CA. You will handle client service, communications, and billing coordination for emergency cases, working Wed–Sat, 4x10 hour shifts from 12pm to 11pm.

Prior veterinary customer service and ECC experience strongly preferred. The role includes explaining hospital charges, answering medical questions under a veterinarian, and coordinating with referring veterinarians.