Overnight Veterinary Client Care Specialist

Brief Media, Inc.; La Mesa (CA); On-site; USD 57,308,000 - 71,635,000; Full time

Benefits offered by this job

Competitive pay

401(k) match

Mental health resources

Paid parental leave

Pet benefits

Job summary

Thrive Pet Healthcare is seeking a Veterinary Client Service Representative - Emergency in La Mesa, CA to join our overnight team, Wednesday–Saturday 8PM–7AM. You will support veterinarians, greet clients and pets, answer calls, present financial estimates, and help maintain patient records to ensure smooth workflow.

Our Pet Emergency and Specialty Center - East County is a large multispecialty hospital open 24/7, serving La Mesa, El Cajon, Spring Valley and surrounding areas.

Qualifications

• 1-2 years of veterinary clinical/hospital experience required.
• Emergency or Urgent Care experience preferred.
• High school diploma or equivalent.

Responsibilities

• Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients.
• Assist in maximizing productivity and maintaining positive patient flow with each hospital function.
• Greet clients and their pets with prompt professionalism and courtesy.
• Answer multi-phone line, providing friendly, informative client service over the phone.
• Communicate with clients about individualized pet health concerns and present financial estimates to clients.
• Assist in maintaining relevant medical records with the support of practice systems.
• Enter/update client information into the practice management system.
• Admit incoming patients, discharge outgoing patients.
• Accurately process payments and discuss payment options with clients.
• Maintain all aspects of workplace organization and cleanliness.
• Fax/E-mail information to clients and primary veterinarian medical staff.
• Facilitate obtaining medical records from primary veterinarians.
• Obtain client signatures on corresponding legal forms.
• Other duties as assigned by supervisor or management team.

Skills

Weekend availability

Customer service

Education

High school diploma or equivalent

Tools

EzyVet

Job description

Thrive Pet Healthcare is seeking a Veterinary Client Service Representative - Emergency in La Mesa, CA to join our overnight team, Wednesday–Saturday 8PM–7AM. You will support veterinarians, greet clients and pets, answer calls, present financial estimates, and help maintain patient records to ensure smooth workflow.

Our Pet Emergency and Specialty Center - East County is a large multispecialty hospital open 24/7, serving La Mesa, El Cajon, Spring Valley and surrounding areas.