Overnight Dispatch Coordinator (Sunday - Thursday)

Ruan; Pennsylvania; On-site; USD 42,000 - 62,000; Full time

Job summary

Ruan in Bethel, PA is seeking an Overnight Dispatch Coordinator who will oversee the timely movement of customer product, assign workload to drivers, and monitor deliveries during a Sunday-Thursday schedule from 10pm to 6:30am. This on-site role emphasizes DOT compliance, system data capture, and close communication with drivers and customers to resolve issues and maintain service levels.

Strong knowledge of dispatch software and Microsoft Office, plus high school diploma or equivalent, are

Qualifications

• Education: High school diploma/GED or equivalent work experience.
• Experience: 1-2 years in transportation, dispatching, or related roles.
• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations.
• Proficiency with dispatch systems and Microsoft Office Suite.

Responsibilities

• Coordinate timely pickup and delivery of customer orders within the assigned area while ensuring efficiency.
• Direct and schedule drivers' work; notify on assignments to ensure on-time movements.
• Identify and resolve daily service and scheduling issues; communicate with customers on issues impacting service.
• Monitor drivers' hours of service to prevent DOT violations.
• Maintain driver activities in systems; update dispatch information in real time.
• Produce and process data and paperwork including reports, trips, and fuel tickets.
• Promote safety across all dispatch activities.

Skills

Communication skills

DOT rules

Dispatch systems

Microsoft Office

Education

High School Diploma/GED

Tools

Dispatch software

Job description

Overnight Dispatch Coordinator (Sunday - Thursday)

#2153

Job Description

This full-time position will work on-site in Bethel, PA

Schedule: Sunday - Thursday

Hours: 10pm through 6:30am

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.

Requirements

Job Requirements/Minimum Qualifications:

Education:High school diploma/GED or equivalent work experience.

Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

• Medical, Dental, Vision, Disability, Life, as well as 401K and Paid Time Off.