Dispatch Coordinator - Overnight

Ruan Transportation Management Systems; Town of Wilton (NY); On-site; USD 30,086 - 44,152; Full time

Job summary

A transportation management company is seeking a Dispatch Coordinator for an overnight role in Wilton, NY. The successful candidate will coordinate product movements, monitor driver activities, and maintain communication with customers. This entry-level position offers a pay range of $21.84 to $32.05 per hour. Candidates should demonstrate strong coordination and problem-solving skills, and knowledge of DOT regulations is a plus.

Qualifications

• Ability to manage and coordinate the movement of products effectively.
• Proficient in communication and resolving scheduling issues.
• Knowledge of DOT regulations and compliance.

Responsibilities

• Coordinate the timely movement of customer’s product in compliance with company rules.
• Monitor drivers’ activities and performance for efficient operation.
• Communicate with customers regarding service issues.

Skills

Coordination

Communication

Problem-solving

Safety monitoring

Job description

Join to apply for the Dispatch Coordinator - Overnight role at Ruan Transportation Management Systems

This dispatch position works on-site in Wilton, NY.

Schedule: Wednesday - Saturday

Hours: 6:30PM to 5:00AM

Pay Range: $21.84 - $32.05/hour

Responsibilities

• Coordinate the timely movement of customer’s product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues.
• Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.
• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers’ work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and escalate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers’ hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Update driver and dispatch information into the dispatch system in real time.
• Monitor and promote safety in all areas of dispatch.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Truck Transportation