Evening Dispatch Coordinator

Ruan; Londonderry (NH); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401K

Paid time off

Job summary

Ruan is seeking a full-time Evening Dispatch Coordinator to work on-site in Londonderry, NH, Monday through Friday, 2:00 PM to 10:30 PM. The role focuses on coordinating the timely pickup and delivery of customer orders, directing drivers, and ensuring DOT compliance.

You will utilize the company’s transportation management systems to capture operational data in near real-time, monitor driver hours, and communicate with customers to resolve scheduling issues and maintain service quality.

Qualifications

• Education: High school diploma or GED or equivalent work experience.
• Experience: 1-2 years in Transportation, dispatching, terminal assistant, customer service or related experience.

Responsibilities

• Coordinate timely pickup and delivery of customer orders within assigned area while maintaining customer expectations.
• Direct and schedule drivers' work and notify them of assignments to ensure on-time movement of goods.
• Monitor driver activities and performance to maximize efficiency and service levels.
• Identify and resolve daily service and scheduling issues; communicate with customers regarding issues impacting service.
• Monitor drivers' hours of service to prevent DOT violations.
• Prepare and process data and paperwork, updating driver and dispatch information in real-time.

Skills

Excellent communication

DOT regulations knowledge

Microsoft Office

Dispatch software

Education

High school diploma/GED

Tools

Dispatch systems

Job description

Job Description

This full-time evening Dispatch Coordinator will work on-site in Londonderry, NH

Schedule: Monday - Friday

Hours:2:00P - 10:30P

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.

Requirements

Job Requirements/Minimum Qualifications:

Education:High school diploma/GED or equivalent work experience.

Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401K and Paid Time Off.

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