Overnight Dispatch Coordinator

Ruan Transportation Management Systems; Tipp City (OH); On-site; USD 48,000 - 64,000; Full time

Job summary

Ruan Transportation Management Systems is seeking a dispatch coordinator to oversee the timely pickup and delivery of customer orders within the assigned area, ensuring on-time movement while maximizing efficiency. You will supervise drivers, schedule work, monitor hours of service, and keep customers informed of service status.

Proficiency with dispatch systems and accurate data entry is essential to maintain real-time records.

Qualifications

• Experience coordinating movement of goods across routes.
• Ability to use transportation management systems and dispatch software.

Responsibilities

• Coordinate timely pickup and delivery of customer orders within the assigned area.
• Direct and schedule drivers' work to maximize on-time movement of goods.
• Monitor driver activities and performance to maintain efficiency and safety.
• Identify and resolve daily service and scheduling issues and communicate with customers about service status.
• Monitor hours of service to ensure DOT compliance.
• Maintain accurate data in dispatch systems and prepare activity reports and tickets.

Skills

Dispatching

Driver management

DOT compliance

Data entry

Customer communication

Job description

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.


• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.


• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.


• Monitor drivers' hours of service to prevent DOT violations.


• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.


• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.


• Monitor and promote safety in all areas of dispatch.