Evening Dispatch Coordinator

Ruan; Londonderry (NH); On-site; USD 42,000 - 54,000; Full time

Job summary

Ruan is seeking an on-site Dispatch Coordinator in Londonderry, NH. The role runs Monday through Friday, 2:00 PM–10:30 PM, handling the coordination of timely product movement, driver workload, and real-time data capture in dispatch systems.

Qualifications include a high school diploma or GED, 1–2 years in transportation or dispatch, strong communication, knowledge of DOT rules, and proficiency with Dispatch software and MS Office.

Qualifications

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Responsibilities

• Coordinate timely pickup and delivery of customer orders within assigned area.
• Direct and schedule drivers' work and notify them of assignments.
• Monitor driver activities and performance; resolve scheduling issues.
• Monitor hours of service to prevent DOT violations.
• Communicate with customers regularly regarding service issues.
• Maintain driver activity records and update dispatch information in real time.
• Promote safety in all dispatch activities.

Skills

Communication

DOT rules

Dispatch systems

MS Office

Education

High school diploma or GED

Tools

Dispatch software

Microsoft Office

Job description

Job Description

This full-time evening Dispatch Coordinator will work on-site in Londonderry, NH

Schedule: Monday - Friday

Hours:2:00P - 10:30P

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.

Requirements

Job Requirements/Minimum Qualifications:

Education:High school diploma/GED or equivalent work experience.

Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401K and Paid Time Off.

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