Dispatch Coordinator

Ruan; Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life

401K

Paid Time Off

Job summary

Ruan in Atlanta, GA is seeking a full-time Dispatcher to coordinate the timely movement of customer products, assign workloads to drivers, and monitor deliveries while ensuring DOT compliance. The role requires effective communication and proficiency with dispatch systems and Microsoft Office.

Responsibilities include supervising driver work, addressing service issues, and maintaining accurate data in real-time.

Qualifications

• Education: High school diploma/GED or equivalent work experience.
• Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.
• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Responsibilities

• Coordinate the timely movement of customer’s product in a safe, efficient manner, in compliance with company rules and DOT regulations.
• Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues.
• Use the Ruan transportation management systems to ensure all required operational data is captured in near real-time.

Skills

Communication skills

DOT knowledge

Customer service

Education

High school diploma/GED

Tools

Dispatch software

Microsoft Office

Job description

This is a full-time position working onsite in Atlanta, GA.

Schedule:Sunday-Thursday

Hours:9:00am - 6:00pm

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.

Requirements

Job Requirements/Minimum Qualifications:

Education:High school diploma/GED or equivalent work experience.

Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Benefits: Ruan provides benefits which include:

• Medical
• Dental
• Vision
• Disability
• Life
• 401K
• Paid Time Off