Overnight Dispatch Coordinator

Ruan Transportation Management Systems; Rexford (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

Ruan Transportation Management Systems is seeking a dispatch professional to coordinate timely pickup and delivery of customer orders while ensuring driver and equipment efficiency. You will direct and schedule drivers, notify them of assignments, and monitor activities to keep operations running smoothly.

You will identify and resolve daily service issues, monitor hours of service to ensure DOT compliance, and maintain open communication with customers to uphold service expectations.

Qualifications

• Experience coordinating drivers and schedules in a transportation operation.
• Knowledge of DOT regulations and compliance required.
• Strong communication and problem-solving skills.
• Ability to monitor driver hours of service.

Responsibilities

• Coordinate timely pickup and delivery of customer orders within assigned area.
• Direct and schedule drivers' work and notify them of assignments for on-time movement of goods.
• Identify and resolve daily service and scheduling issues; escalate when appropriate.
• Monitor drivers' hours of service to prevent DOT violations.
• Maintain timely communication with customers regarding service issues.
• Accurately prepare and process data and paperwork; update dispatch information in real time.

Skills

Dispatch scheduling

Driver management

DOT regulations

Operational data capture

Tools

Ruan TMS

Job description

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and **escalate** service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.