Overnight Dispatch Coordinator

RUA; Greensboro (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401K

Paid time off

Job summary

Ruan in Greensboro, NC is seeking a Dispatch Coordinator to manage the timely pickup and delivery of customer orders, ensuring efficient use of drivers and equipment and strict adherence to DOT rules.

You will direct and schedule drivers, monitor performance, resolve daily service and scheduling issues, communicate with customers, and update dispatch data in near real time. This full-time onsite role follows a 4 days on, 4 days off schedule, with hours 6:00 PM–6:00 AM.

Qualifications

• High school diploma or GED required.
• 1-2 years of transportation, dispatching, terminal assistant, or related experience.
• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of dispatch systems and Microsoft Office.

Responsibilities

• Responsible for timely pickup and delivery of customer orders within assigned area while maintaining customer expectations.
• Direct and schedule drivers' work and notify assignments to ensure on-time movement of goods.
• Identify and resolve daily service and scheduling issues; communicate with customers on issues impacting service.
• Monitor drivers' hours of service to prevent DOT violations.
• Maintain timely and professional communication with customer contacts on issues impacting service.
• Prepare and process data and paperwork; update driver and dispatch information in dispatch system in real time.
• Promote safety in all areas of dispatch.

Skills

Dispatch knowledge

DOT regulations

Microsoft Office

Driver scheduling

Customer communication

Education

High school diploma or GED

Tools

Dispatch software

Job description

Job Description

This is a full-time position working onsite in Greensboro, NC.

Schedule: 4 days on, 4 days off.

Hours: 6:00 PM-6:00 AM

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.

Requirements

Job Requirements/Minimum Qualifications:

Education:High school diploma/GED or equivalent work experience.

Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Benefits: Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401K and Paid Time Off.