Dispatch Coordinator

RUA; Fort Worth (TX); On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

Medical and dental benefits

Vision benefit

Disability and life insurance

401K plan

Paid time off

Job summary

Ruan in Fort Worth, TX is seeking a dispatch coordinator to efficiently move customer product, assign workloads to drivers, and resolve scheduling issues on a daily basis.

You will monitor DOT hours of service, maintain real-time dispatch data, and communicate with customers to ensure service excellence. This onsite role supports safe, compliant, and reliable transportation operations.

Qualifications

• High school diploma or GED or equivalent work experience.
• 1-2 years of Transportation, dispatching, terminal assistant, customer service or related experience.
• Excellent written and verbal communication skills; knowledge of DOT rules and regulations.

Responsibilities

• Coordinate the timely pickup and delivery of customer orders within the assigned area while ensuring efficient use of drivers and equipment.
• Direct and schedule drivers' work and notify drivers of assignments to ensure on-time movement of goods.
• Identify and resolve daily service and scheduling issues; maintain timely communication with customer contacts on issues impacting service.
• Monitor drivers' hours of service to prevent DOT violations.
• Prepare and process data and paperwork; update driver and dispatch information in real-time.
• Promote safety in all areas of dispatch.

Skills

Driver scheduling

Communication skills

DOT regulations knowledge

Dispatch software knowledge

Education

High school diploma or GED

Tools

Dispatch system software

Microsoft Office

Job description

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.

Requirements

This is a full time position working onsite in Fort Worth, TX.

Schedule: Monday - Friday 6:00AM - 2:30PM

Pay Range: $19.86-$31.78

Job Requirements/Minimum Qualifications:

Education:High school diploma/GED or equivalent work experience.

Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Benefits: Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401K and Paid Time Off.

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