Overnight Dispatch Coordinator

RUA; Bethel (Berks County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life

401K

Paid Time Off

Job summary

Ruan in Bethel, PA is seeking a full-time on-site Dispatch Coordinator for night shift (10pm–6:30am). The role involves coordinating product movement, assigning workload to drivers, and using dispatch systems to capture data in near real-time.

You will monitor service levels, manage driver hours, and communicate issues to customers and management. Requirements include a high school diploma or GED and 1–2 years in transportation, dispatch, or related roles, with solid communication and DOT

Qualifications

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Responsibilities

• Coordinate the timely movement of customer products, ensuring safe, efficient operations.
• Direct and schedule drivers to maximize on-time delivery and operational efficiency.
• Monitor driver activities, resolve scheduling issues, and communicate with customers on service impacts.
• Ensure compliance with DOT hours of service and other regulations.
• Maintain accurate data in dispatch systems and related paperwork.

Skills

Communication skills

DOT regulations knowledge

Tech savvy

Education

High school diploma/GED

Tools

Dispatch systems

Microsoft Office

Job description

This full-time position will work on-site in Bethel, PA

Schedule: Sunday - Thursday

Hours: 10pm through 6:30am

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.

Requirements

Job Requirements/Minimum Qualifications:

Education:High school diploma/GED or equivalent work experience.

Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Ruan provides benefits which include:

• Medical
• Dental
• Vision
• Disability
• Life
• 401K
• Paid Time Off