Overnight Dispatch Coordinator

Ruan; Ankeny (IA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life

401K

Paid Time Off

Job summary

Ruan in Ankeny, IA seeks a full-time Transportation Dispatcher onsite. You will coordinate pickup and delivery of customer orders, assign workloads to drivers, monitor movements, and resolve scheduling issues to meet customer expectations.

Use dispatch systems and Microsoft Office to capture operational data in near real time, ensure DOT compliance, monitor driver hours of service, and maintain proactive communication with customers and drivers to resolve issues and improve service.

Qualifications

• High school diploma or GED required.
• 1–2 years in transportation, dispatching, or related field.
• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations.
• Strong working knowledge of dispatch systems and Microsoft Office.

Responsibilities

• Responsible for timely pickup and delivery of customer orders within the assigned area.
• Direct and schedule work for drivers; notify for on-time movements.
• Identify and resolve daily service and scheduling issues; communicate with customers.
• Monitor drivers' hours to prevent DOT violations.
• Maintain timely, professional communication with customers on service issues.
• Prepare and process data and paperwork; update dispatch information in real time.

Skills

Driver scheduling

DOT regulations

Dispatch software

Microsoft Office

Communication skills

Education

High school diploma / GED

Tools

Dispatch software

Microsoft Excel

Microsoft Word

Job description

This is a full-time position working onsite in Ankeny, IA.

Hours: 5:00PM - 5:00AM

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.

Requirements

Job Requirements/Minimum Qualifications

Education:High school diploma/GED or equivalent work experience.

Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Ruan provides benefits which include:

• Medical
• Dental
• Vision
• Disability
• Life
• 401K
• Paid Time Off

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