Dispatch Coordinator

Ruan Transportation Management Systems; York (York County); On-site; USD 40,000 - 55,000; Full time

Job summary

Ruan Transportation Management Systems in York, PA is seeking an on-site Dispatch Coordinator to coordinate the timely movement of customer orders during the 11 PM–8 AM shift, Monday through Friday, ensuring DOT compliance and safe, efficient operations.

You will direct and schedule drivers, monitor activities, resolve service issues, communicate with customers, and maintain real-time data in dispatch systems while upholding safety and high service standards.

Responsibilities

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations.
• Direct and schedule drivers’ work and notify them of assignments to ensure on-time movement.
• Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues.
• Inform and escalate service issues to management as appropriate.
• Maintain timely and professional communication with customer contacts on issues impacting service.
• Accurately prepare and process data and paperwork, including driver hours and activity reports.
• Monitor and promote safety in all areas of dispatch.

Job description

This Dispatch Coordinator position works on-site in York, PA

Schedule: Monday – Friday

Hours: 11PM – 8AM
Coordinate the timely movement of customer’s product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers’ work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and escalation service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers’ hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.