Overnight Dispatch Coordinator

Ruan Transportation Management Systems; Grand Rapids (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

Ruan Transportation Management Systems in Grand Rapids, MI is seeking a Dispatch Coordinator to oversee the timely pickup and delivery of customer orders, ensuring safe and efficient movement under DOT rules. You will assign workloads to drivers, monitor movements, and resolve scheduling issues using the Ruan TMS to capture data in near real-time, while maintaining clear communication with customers.

This on-site role offers opportunities to improve dispatch operations and support our service

Qualifications

• Experience coordinating pickup and delivery within tight schedules.
• Strong communication with drivers and customers.
• Knowledge of DOT regulations and safety practices.

Responsibilities

• Coordinate timely pickup and delivery within assigned area while maintaining customer expectations.
• Direct and schedule drivers' work and notify assignments to ensure on-time movements.
• Identify and resolve daily service and scheduling issues and communicate with customers as appropriate.
• Monitor drivers' hours of service to prevent DOT violations.
• Communicate regularly with customers about issues impacting service.
• Prepare and process data and paperwork in dispatch systems in real time.
• Monitor and promote safety in all dispatch activities.

Skills

Driver workload management

Scheduling

Communication

Tools

Ruan Transportation Management System

Job description

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.