Overnight Dispatch Coordinator

Ruan Transportation Management Systems, Inc.; Saint Joseph, Northern (MO, KY); Hybrid; USD 26,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401K

Paid Time Off

Job summary

Ruan Transportation Management Systems, Inc. in Saint Joseph, Missouri, is seeking a on-site Dispatch Coordinator to coordinate timely pickup and delivery, assign workload to drivers, and monitor operations to meet customer expectations.

You will use Ruan's dispatch systems to capture data in near real-time, communicate with drivers and customers, and ensure DOT compliance while maintaining safe, efficient service around the clock.

Qualifications

• High school diploma or GED or equivalent work experience.
• 1–2 years of Transportation/dispatching experience or related.
• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of dispatch systems and Microsoft Office Suite.

Responsibilities

• Coordinate timely pickup and delivery of customer orders within assigned area while ensuring efficiency and customer satisfaction.
• Direct and schedule drivers' work; notify drivers of assignments to ensure on-time movement of goods.
• Monitor driver activities and performance; resolve daily service and scheduling issues.
• Inform and escalate service issues to management; maintain professional communication with customer contacts.
• Monitor drivers' hours of service to prevent DOT violations.
• Prepare and process data and paperwork; update driver and dispatch information in real time.

Skills

Communication skills

DOT regulations knowledge

Dispatch systems

Microsoft Office Suite

Education

High school diploma or GED

Tools

Microsoft Office

Dispatch systems

Job description

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.

Requirements

This is a full time position working onsite in St. Joseph, MO.

Schedule: Saturday - Tuesday

Hours: 7:00pm - 5:00am

Pay Range: $18.86-$30.19

Job Requirements/Minimum Qualifications:

Education:High school diploma/GED or equivalent work experience.

Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Benefits:

• Medical, Dental, Vision, Disability, Life, as well as 401K and Paid Time Off.