Overnight CX Specialist — Finance Support

Rainfall Ventures; Illinois; Hybrid; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Equity ownership

401(k) matching

Job summary

Robinhood in Chicago, IL; Denver, CO; and Westlake, TX seeks a customer experience advocate to assist users with equities trading, margin, and options issues via phone, email, and chat. You will learn and deliver empathetic, expert support while contributing to a culture of continuous improvement and ethical, high-performing teamwork.

At onboarding you will work in person before transitioning to remote shifts, with a schedule that may include evenings and weekends.

Qualifications

• Active FINRA Series 7 and 63 Licenses are required.
• Excellent customer service and written/verbal communication skills.
• Ability to adapt to CX delivery across phone, email, and chat.

Responsibilities

• Deliver outstanding customer experience via phone, email, and chat channels.
• Identify opportunities to improve the customer experience and act as the voice of the customer.
• Develop deep knowledge of equities trading, margin, and options to support users.

Skills

FINRA Series 7/63

Customer service

Communication

Ambiguity tolerance

Self-starter

Multi-tasking

Job description

Robinhood in Chicago, IL; Denver, CO; and Westlake, TX seeks a customer experience advocate to assist users with equities trading, margin, and options issues via phone, email, and chat. You will learn and deliver empathetic, expert support while contributing to a culture of continuous improvement and ethical, high-performing teamwork.

At onboarding you will work in person before transitioning to remote shifts, with a schedule that may include evenings and weekends.