Overnight Finance CX Specialist (7/63 Licensed)

Robinhood; Denver (CO); Hybrid; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Equity ownership

Bonus programs

Paid time off

Job summary

Robinhood is expanding its customer support team to assist users across a range of needs by phone, email, and chat. You will be the voice of the company, delivering empathy-driven service while learning to resolve complex inquiries about equities, margin, and options trading.

Role requires FINRA Series 7 and 63 licenses and offers a hybrid schedule with in-office onboarding in Denver, Chicago, or Westlake, TX, followed by remote shifts.

Qualifications

• Active FINRA Series 7 license required.
• Active FINRA Series 63 license required.
• Excellent customer service and communication skills.
• Ability to adapt CX delivery across phone and written channels.

Responsibilities

• Deliver exceptional customer experiences via phone, email, and chat.
• Identify opportunities to improve service and communicate customer feedback.
• Develop financial services knowledge on equities, margin, and options.

Skills

Customer service

Written & verbal comms

Multi-tasking

Problem solving

Adaptability

Education

FINRA Series 7 License

FINRA Series 63 License

Job description

Robinhood is expanding its customer support team to assist users across a range of needs by phone, email, and chat. You will be the voice of the company, delivering empathy-driven service while learning to resolve complex inquiries about equities, margin, and options trading.

Role requires FINRA Series 7 and 63 licenses and offers a hybrid schedule with in-office onboarding in Denver, Chicago, or Westlake, TX, followed by remote shifts.