Overnight Options & Margin Support Specialist

Robinhood Markets, Inc.; Bellevue, Northern (WA, KY); Hybrid; USD 58,000 - 72,000; Full time

Benefits offered by this job

100% paid health insurance for员工

401(k) matching

Equity ownership

Bonus programs

Lifestyle wallet

Mental health benefits

Job summary

Robinhood Markets, Inc. is hiring an Overnight Customer Experience Representative focused on options and margin issues for active traders. The role reports to the Customer Experience team and involves working in Chicago, Denver, or Westlake with onboarding in-office 5 days a week, then remote shifts with overnight hours.

You will become the voice of our customers, resolving complex inquiries while learning and growing as a trader. A strong emphasis is placed on empathy and product knowledge.

Qualifications

• 1+ years of customer experience within financial services.
• Interest in working with active traders or on a trade desk.
• Willingness to learn options and margins.
• Active Series 7 & 63 licenses; Series 3 within 120 days.
• Experience collaborating with Product, Compliance, and Engineering.

Responsibilities

• Support initiatives to improve customer experience metrics (ASAT, QA).
• Identify and analyze customer issues, provide thorough solutions.
• Develop subject matter expertise in Options and Margin trading.
• Use analytics to identify trends and propose customer-centric solutions.
• Contribute to knowledge bases, training content, and onboarding processes.
• Address escalated customer issues with swift resolution.
• Engage in continuous learning and process improvements.
• Provide support for Event Contracts after Series 3 licensure.

Skills

Customer service

Financial markets

Cross-functional collaboration

CRM tools

Active traders support

Job description

Robinhood Markets, Inc. is hiring an Overnight Customer Experience Representative focused on options and margin issues for active traders. The role reports to the Customer Experience team and involves working in Chicago, Denver, or Westlake with onboarding in-office 5 days a week, then remote shifts with overnight hours.

You will become the voice of our customers, resolving complex inquiries while learning and growing as a trader. A strong emphasis is placed on empathy and product knowledge.