Finance & Trading CX Specialist

Rainfall Ventures; Colorado; Hybrid; USD 39,000 - 45,000; Full time

Benefits offered by this job

100% paid health insurance

Equity ownership

401(k) matching

Flexible benefits spending account

Life & disability insurance

Parental leave

Job summary

Robinhood is building an elite customer experience team. This role supports customers by phone, email, and chat across equities, margin, and options trading, helping users feel understood and valued.

The position requires FINRA Series 7 and 63 licenses, strong communication, ability to manage ambiguity in a fast-paced environment, and willingness to work a variety of shifts including evenings and weekends.

Qualifications

• Active FINRA Series 7 and 63 licenses.
• Excellent customer service, written and verbal communication.
• Adapt to CX delivery through phone and written channels.
• Self-starter, ambitious learner in a fast-paced environment.

Responsibilities

• Deliver outstanding customer experience via phone, email, and chat.
• Identify better ways to serve customers by voicing the voice of the customer.
• Develop deep financial concepts mastery: equities trading, margin, and options trading.

Skills

FINRA Series 7 license

FINRA Series 63 license

Customer service excellence

Written & verbal communication

Adaptability

Multitasking

Job description

Robinhood is building an elite customer experience team. This role supports customers by phone, email, and chat across equities, margin, and options trading, helping users feel understood and valued.

The position requires FINRA Series 7 and 63 licenses, strong communication, ability to manage ambiguity in a fast-paced environment, and willingness to work a variety of shifts including evenings and weekends.