Overnight Customer Service Coordinator (3rd Shift)

CBRE

Greenville (TX)

On-site

USD 20,000 - 28,000

Full time

34 hours ago

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Benefits offered by this job

Shift differential

Overnight schedule

Competitive pay

Support major client

Training opportunities

Job summary

CBRE in Greenville, TX is seeking a Customer Service Coordinator for a fully onsite, temporary role on the overnight shift (Wednesday–Sunday, 10:00 PM–6:30 AM). You will coordinate facility-related service requests, manage work orders, and support a major telecommunications client.

Strong communication, problem-solving, and data-recording skills are essential. You will work with vendors, field technicians, and internal teams to ensure accurate records, timely resolution, and exceptional customer

Qualifications

High School Diploma or GED required.
Minimum of 2 years in customer service, administrative support, call center, dispatching, or related experience.
Strong communication and interpersonal skills.
Ability to troubleshoot routine issues and exercise sound judgment.
Proficiency with Microsoft Office Suite.
Experience with ticketing systems or CMMS/service management software preferred.

Responsibilities

Respond to customer inquiries and facility service requests via phone, email, and service systems.
Monitor facility systems and alarms and follow escalation procedures.
Create and manage service tickets in designated systems.
Dispatch work orders to vendors for timely completion.
Run daily reports to assist field teams with troubleshooting.
Maintain records in CMMS and service systems.
Assist with onboarding and training new team members.