Afternoon-Shift Customer Service & Ticket Coordinator

CBRE; Greenville (TX); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Onsite role

Consistent Tue-Sat schedule

Professional development

Dynamic team environment

Job summary

CBRE is seeking a Customer Service Coordinator (Temporary) in Greenville, TX to serve as the primary contact for facility-related service requests, coordinate service delivery, track work orders, and maintain accurate records for a major telecommunications client. This onsite role follows a Tue-Sat 2:00 PM–10:30 PM schedule.

Candidates should have 2+ years of customer service or related experience, strong communication, and intermediate MS Office skills; CMMS/ticketing system experience is a

Qualifications

• Minimum of 2 years of customer service, administrative support, call center, dispatching, or related experience.
• High School Diploma or GED required.
• Intermediate proficiency with Microsoft Office Suite.
• Experience with ticketing systems or CMMS platforms preferred.

Responsibilities

• Respond to incoming customer inquiries and facility-related service requests via phone, email, and service management systems.
• Monitor facility systems and alarm notifications, following established procedures and escalation guidelines.
• Create, track, and manage service tickets within designated systems.
• Dispatch work orders and service requests to vendors for timely completion.
• Run daily operational reports to assist field teams with troubleshooting and alarm validation.
• Communicate effectively with customers, vendors, and internal stakeholders regarding work order status and updates.
• Maintain accurate records within CMMS and other service management systems.
• Assist with onboarding and training new team members on systems, processes, and customer service procedures.

Skills

Customer service

Communication

Multitask

Typing (45–50 wpm)

Education

High School Diploma or GED

Tools

CMMS

Ticketing systems

MS Office

Job description

CBRE is seeking a Customer Service Coordinator (Temporary) in Greenville, TX to serve as the primary contact for facility-related service requests, coordinate service delivery, track work orders, and maintain accurate records for a major telecommunications client. This onsite role follows a Tue-Sat 2:00 PM–10:30 PM schedule.

Candidates should have 2+ years of customer service or related experience, strong communication, and intermediate MS Office skills; CMMS/ticketing system experience is a