2nd Shift Customer Service Coord

CBRE Group, Inc.

Greenville, Northern (TX, KY)

Hybrid

USD 23,000 - 28,000

Full time

14 days+

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Benefits offered by this job

Competitive pay

Stable schedule

Onsite role Greenville TX

Job summary

CBRE is seeking a motivated and service-oriented Customer Service Coordinator to support a major telecommunications client in Greenville, TX. This onsite role coordinates service delivery, manages work orders, and maintains records to ensure timely issue resolution and outstanding customer support.

The position is a temporary to permanent assignment with a Tuesday–Saturday 2:00 PM to 10:30 PM schedule, offering a reliable onsite environment and opportunities for growth within CBRE's facilities

Qualifications

High School Diploma or GED required.
Minimum of 2 years of customer service or related experience.
Strong communication and interpersonal skills.
Proficient with Microsoft Office Suite.
Experience with ticketing systems, CMMS platforms, or service management software preferred.
Type approximately 45-50 words per minute.
Strong organizational skills and multitasking ability.

Responsibilities

Respond to incoming customer inquiries and facility-related service requests via phone, email, and service management systems.
Monitor facility systems and alarm notifications, following procedures and escalation guidelines.
Create, track, and manage service tickets in designated systems.
Dispatch work orders and service requests to vendors for timely completion.
Run daily operational reports to assist field teams with troubleshooting and alarm validation.
Communicate effectively with customers, vendors, and internal stakeholders regarding work order status and updates.
Maintain accurate records within CMMS and other service management systems.
Support departmental communication initiatives and distribute service-related updates.
Assist with onboarding and training new team members on systems, processes, and customer service procedures.
Deliver exceptional customer service with accuracy, professionalism, and attention to detail.

Skills

Customer service

Administrative support

Call center

Dispatching

Microsoft Office

CMMS

Ticketing systems

Education

High School Diploma or GED

Tools

CMMS platforms

Service management software

Job description

Customer Service Coordinator (Temp to Perm)

Location: Greenville, TX (Onsite)
Schedule: Tuesday - Saturday | 2:00 PM - 10:30 PM
Pay Rate: $17.75 per hour
Employment Type: Temporary to Permanent

About the Role

CBRE is seeking a motivated and service-oriented Customer Service Coordinator to support a major telecommunications client in Greenville, TX.

In this role, you will serve as the primary point of contact for facility-related service requests, helping ensure timely issue resolution and exceptional customer support. You'll work closely with vendors, field technicians, and internal teams to coordinate service delivery, manage work orders, monitor facility systems, and maintain accurate records.

This position is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service. As part of CBRE's Facilities Management team, you'll play an important role in supporting daily operations and helping maintain a best-in-class customer experience.

This is a fully onsite temporary position located in Greenville, TX, working an afternoon/evening schedule of Tuesday through Saturday from 2:00 PM to 10:30 PM.

What You'll Do

Respond to incoming customer inquiries and facility-related service requests via phone, email, and service management systems.
Monitor facility systems and alarm notifications, following established procedures and escalation guidelines.
Create, track, and manage service tickets within designated systems.
Dispatch work orders and service requests to vendors for timely completion.
Run daily operational reports to assist field teams with troubleshooting and alarm validation.
Communicate effectively with customers, vendors, and internal stakeholders regarding work order status and updates.
Maintain accurate records within CMMS and other service management systems.
Support departmental communication initiatives and distribute service-related updates.
Assist with onboarding and training new team members on systems, processes, and customer service procedures.
Deliver exceptional customer service while ensuring accuracy, professionalism, and attention to detail.

What You'll Need

High School Diploma or GED required.
Minimum of 2 years of customer service, administrative support, call center, dispatching, or related experience.
Strong communication and interpersonal skills.
Ability to troubleshoot routine issues and exercise sound judgment when resolving customer concerns.
Intermediate proficiency with Microsoft Office Suite.
Experience working with ticketing systems, CMMS platforms, or service management software preferred.
Ability to type approximately 45-50 words per minute.
Strong organizational skills with the ability to multitask and prioritize responsibilities.
Ability to work independently while maintaining a high standard of customer service.
Ability to interpret instructions, correspondence, and operational procedures accurately.

Why CBRE?

At CBRE, you'll join the world's leading commercial real estate services and facilities management company. We are committed to creating exceptional workplace experiences for our clients while providing meaningful career opportunities for our people.

What You'll Enjoy