Onsite Customer Service Coordinator - 2nd Shift TempToPerm

CBRE Group, Inc.; Greenville (TX); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

8% shift differential

Temp-to-perm potential

Onsite role

Job summary

CBRE Group, Inc. in Greenville, TX seeks a Customer Service Coordinator for a 2nd shift, on-site, temporary role transitioning to permanent. Pay is $17.75 per hour with an 8% shift differential; schedule Tue-Sat, 2:00 PM–10:30 PM.

You will manage service requests, coordinate with vendors, and maintain records in CMMS. Ideal candidates have 2+ years in customer service, strong communication, and proficiency with MS Office.

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years in customer service or related experience.
• Strong communication and interpersonal skills.
• Ability to troubleshoot routine issues and exercise sound judgment.
• Intermediate proficiency with Microsoft Office Suite.
• Experience with ticketing systems or CMMS platforms preferred.
• Able to type roughly 45–50 words per minute.
• Strong organizational skills and ability to multitask.

Responsibilities

• Respond to customer inquiries and service requests via phone, email, and systems.
• Monitor facility systems and alarms, follow escalation guidelines.
• Create, track, and manage service tickets in designated systems.
• Dispatch work orders to vendors for timely completion.
• Run daily operational reports to assist field teams.
• Communicate status updates with customers, vendors, and teams.
• Maintain records in CMMS and other systems.
• Assist onboarding and training of new team members.

Skills

Communication

Interpersonal skills

Typing speed

Organizational skills

Independent worker

Ticketing systems

CMMS

Service management software

Microsoft Office

Education

High School Diploma or GED

Tools

CMMS

Microsoft Office

Ticketing systems

Job description

CBRE Group, Inc. in Greenville, TX seeks a Customer Service Coordinator for a 2nd shift, on-site, temporary role transitioning to permanent. Pay is $17.75 per hour with an 8% shift differential; schedule Tue-Sat, 2:00 PM–10:30 PM.

You will manage service requests, coordinate with vendors, and maintain records in CMMS. Ideal candidates have 2+ years in customer service, strong communication, and proficiency with MS Office.