Customer Service Coordinator (Temporary) 3rd Shift Greenville, TX

CBRE; Greenville (TX); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Shift differential

Overnight schedule

Competitive pay

Support major client

Training opportunities

Job summary

CBRE in Greenville, TX is seeking a Customer Service Coordinator for a fully onsite, temporary role on the overnight shift (Wednesday–Sunday, 10:00 PM–6:30 AM). You will coordinate facility-related service requests, manage work orders, and support a major telecommunications client.

Strong communication, problem-solving, and data-recording skills are essential. You will work with vendors, field technicians, and internal teams to ensure accurate records, timely resolution, and exceptional customer

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years in customer service, administrative support, call center, dispatching, or related experience.
• Strong communication and interpersonal skills.
• Ability to troubleshoot routine issues and exercise sound judgment.
• Proficiency with Microsoft Office Suite.
• Experience with ticketing systems or CMMS/service management software preferred.

Responsibilities

• Respond to customer inquiries and facility service requests via phone, email, and service systems.
• Monitor facility systems and alarms and follow escalation procedures.
• Create and manage service tickets in designated systems.
• Dispatch work orders to vendors for timely completion.
• Run daily reports to assist field teams with troubleshooting.
• Maintain records in CMMS and service systems.
• Assist with onboarding and training new team members.

Skills

Customer service

Communication

Typing 45–50 wpm

Multitasking

Independent worker

Microsoft Office

Problem solving

Education

High School Diploma or GED

Tools

CMMS

Ticketing systems

MS Office Suite

Job description

Location: Greenville, TX (Onsite)

Schedule: Wednesday - Sunday 10:00 PM - 6:30 AM

Pay Rate: $17.375 per hour + 10% Shift Differential

Employment Type: Temporary

About The Role

CBRE is seeking a motivated and service-oriented Customer Service Coordinator to support a major telecommunications client in Greenville, TX.

In this role, you will serve as the primary point of contact for facility-related service requests, helping ensure timely issue resolution and exceptional customer support. You'll work closely with vendors, field technicians, and internal teams to coordinate service delivery, manage work orders, monitor facility systems, and maintain accurate records.

This position is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service. As part of CBRE's Facilities Management team, you'll play an important role in supporting daily operations and helping maintain a best-in-class customer experience.

This is a fully onsite temporary position located in Greenville, TX, working a 3rd Shift schedule of Wednesday through Sunday from 10:00 PM to 6:30 AM.

What You'll Do

• Respond to incoming customer inquiries and facility-related service requests via phone, email, and service management systems.
• Monitor facility systems and alarm notifications, following established procedures and escalation guidelines.
• Create, track, and manage service tickets within designated systems.
• Dispatch work orders and service requests to vendors for timely completion.
• Run daily operational reports to assist field teams with troubleshooting and alarm validation.
• Communicate effectively with customers, vendors, and internal stakeholders regarding work order status and updates.
• Maintain accurate records within CMMS and other service management systems.
• Support departmental communication initiatives and distribute service-related updates.
• Assist with onboarding and training new team members on systems, processes, and customer service procedures.
• Deliver exceptional customer service while ensuring accuracy, professionalism, and attention to detail.

What You'll Need

• High School Diploma or GED required.
• Minimum of 2 years of customer service, administrative support, call center, dispatching, or related experience.
• Strong communication and interpersonal skills.
• Ability to troubleshoot routine issues and exercise sound judgment when resolving customer concerns.
• Intermediate proficiency with Microsoft Office Suite.
• Experience working with ticketing systems, CMMS platforms, or service management software preferred.
• Ability to type approximately 45-50 words per minute.
• Strong organizational skills with the ability to multitask and prioritize responsibilities.
• Ability to work independently while maintaining a high standard of customer service.
• Ability to interpret instructions, correspondence, and operational procedures accurately.
• Ability to work overnight hours in a fast-paced operations environment.

Why CBRE?

At CBRE, you'll join the world's leading commercial real estate services and facilities management company. We are committed to creating exceptional workplace experiences for our clients while providing meaningful career opportunities for our people.

What You'll Enjoy

• Competitive Pay at $17.375 per hour
• Additional 10% Shift Differential
• Consistent Wednesday-Sunday Overnight Schedule
• Opportunity to Support a Major Telecommunications Client
• Dynamic, Fast-Paced Operations Environment
• Collaborative Team Culture
• Professional Development and Training Opportunities
• A Culture Built on Respect, Integrity, Service, and Excellence
• Potential Career Growth Within a Global Organization

Disclaimers

This position supports a major telecommunications client.

This is a temporary onsite opportunity located in Greenville, TX, working Wednesday through Sunday from 10:00 PM to 6:30 AM.

This position is being opened to backfill a vacancy and requires reliable attendance during overnight operating hours.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).