Facilities Service Coordinator - Evening Shift (Temp to Perm)

CBRE Group, Inc.; Greenville, Northern (TX, KY); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Stable schedule

Onsite role Greenville TX

Job summary

CBRE is seeking a motivated and service-oriented Customer Service Coordinator to support a major telecommunications client in Greenville, TX. This onsite role coordinates service delivery, manages work orders, and maintains records to ensure timely issue resolution and outstanding customer support.

The position is a temporary to permanent assignment with a Tuesday–Saturday 2:00 PM to 10:30 PM schedule, offering a reliable onsite environment and opportunities for growth within CBRE's facilities

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years of customer service or related experience.
• Strong communication and interpersonal skills.
• Proficient with Microsoft Office Suite.
• Experience with ticketing systems, CMMS platforms, or service management software preferred.
• Type approximately 45-50 words per minute.
• Strong organizational skills and multitasking ability.

Responsibilities

• Respond to incoming customer inquiries and facility-related service requests via phone, email, and service management systems.
• Monitor facility systems and alarm notifications, following procedures and escalation guidelines.
• Create, track, and manage service tickets in designated systems.
• Dispatch work orders and service requests to vendors for timely completion.
• Run daily operational reports to assist field teams with troubleshooting and alarm validation.
• Communicate effectively with customers, vendors, and internal stakeholders regarding work order status and updates.
• Maintain accurate records within CMMS and other service management systems.
• Support departmental communication initiatives and distribute service-related updates.
• Assist with onboarding and training new team members on systems, processes, and customer service procedures.
• Deliver exceptional customer service with accuracy, professionalism, and attention to detail.

Skills

Customer service

Administrative support

Call center

Dispatching

Microsoft Office

CMMS

Ticketing systems

Education

High School Diploma or GED

Tools

CMMS platforms

Service management software

Job description

CBRE is seeking a motivated and service-oriented Customer Service Coordinator to support a major telecommunications client in Greenville, TX. This onsite role coordinates service delivery, manages work orders, and maintains records to ensure timely issue resolution and outstanding customer support.

The position is a temporary to permanent assignment with a Tuesday–Saturday 2:00 PM to 10:30 PM schedule, offering a reliable onsite environment and opportunities for growth within CBRE's facilities