Overnight Crisis Support Advocate — Survivor-Centered Help

The Spring of Tampa Bay, Inc.; Tampa (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

The Spring of Tampa Bay, Inc. is seeking a dedicated shelter staff member to support residents, conduct intake interviews, and provide survivor-centered crisis intervention in a trauma-informed framework.

You will document services in the database, coordinate donations, and assist with transportation, family activities, and community outreach. The role requires knowledge of community resources, a valid Florida driver’s license, and the ability to maintain confidentiality.

Qualifications

• Bachelor’s degree in behavioral science preferred or two years related social service experience.
• Must have knowledge of community resources.
• FCADV Core training plus 6 hours of additional training (30 hours total) to qualify for privilege; pass written test.
• Valid Florida Driver’s License with at least two years driving experience, active auto insurance, and acceptable MVR.
• Must pass Level II background check and be eligible to be sworn as Deputy Clerk.
• Computer skills are required.
• Demonstrates maturity and good judgment; work with a culturally diverse community.

Responsibilities

• Present, friendly, and welcoming throughout the shelter.
• Intakes for Shelter that provides interview that assesses for risk and safety planning
• Help with belongings and provides a tour of shelter
• Provide survivor focused, trauma informed crisis intervention
• Document survivor services in database
• Maintain health standards of the facility; ensure cleanliness of shelter common areas
• Request, sort and restock donations
• Provide information/referrals and personal advocacy services to survivors as needed
• Exit interviews
• Transportation
• Pet Program coordination and assistance
• Family Activities
• Outreach contacts-Roberta/RC Harrison cards
• Make participant files
• Accompaniment and advocacy to Adults and children during community agency meetings
• Clerical duties-update spreadsheets and monthly reports
• Monitor security cameras and entrance gates
• Process after hours and Weekend Injunctions for Protection
• Report maintenance concerns for follow up
• Provide basic needs- food, personal care items, health needs, and clothing
• Provide shelter orientation group
• Pick up and sort mail
• Attend weekly case conference
• Attend regularly scheduled supervision
• Assists with food service and daily nutrition count
• Answer crisis hotline, assess risk, plan safety; provide resources and emotional support
• Perform other duties as assigned and attend trainings

Skills

Community resources knowledge

Trauma-informed approach

Crisis intervention

Database entry

Education

Bachelor’s degree in behavioral science

Tools

Database systems

Job description

The Spring of Tampa Bay, Inc. is seeking a dedicated shelter staff member to support residents, conduct intake interviews, and provide survivor-centered crisis intervention in a trauma-informed framework.

You will document services in the database, coordinate donations, and assist with transportation, family activities, and community outreach. The role requires knowledge of community resources, a valid Florida driver’s license, and the ability to maintain confidentiality.