Evening Shelter Advocate — Trauma-Informed Crisis Support

The Spring Shelter, Inc.; Tulsa (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Holidays

Job summary

The Spring Shelter, Inc. is seeking an experienced Guest Advocate for the Monday-Friday, 3pm - 11pm shift. The role provides advocacy and case management for survivors of domestic violence, sexual assault, stalking, and human trafficking within the shelter program.

You will assist with daily shelter operations, intake, and guest care, supporting staff and volunteers to maintain a safe, welcoming environment. Strong trauma-informed crisis intervention and documentation are essential.

Qualifications

• High School Diploma or equivalent.
• Associate or Bachelor's degree in social work, counseling, psychology or related field preferred.
• One year experience in social services preferred.

Responsibilities

• Manage caseload of participants and families, identifying goals and coordinating access to services.
• Answer crisis line calls and provide crisis intervention information and safety planning.
• Assist with daily shelter operations and upkeep to ensure a safe, welcoming environment.
• Deliver trauma-informed crisis intervention and connect guests to resources as needed.
• Document and chart information per policy and procedure.
• Advocate with community resources to improve access and continuity of services.

Skills

Crisis intervention

Case management

Communication

Tech proficiency

Confidentiality

Education

High School Diploma or equivalent

Associates or Bachelors degree in related field

Tools

Microsoft Office

Job description

The Spring Shelter, Inc. is seeking an experienced Guest Advocate for the Monday-Friday, 3pm - 11pm shift. The role provides advocacy and case management for survivors of domestic violence, sexual assault, stalking, and human trafficking within the shelter program.

You will assist with daily shelter operations, intake, and guest care, supporting staff and volunteers to maintain a safe, welcoming environment. Strong trauma-informed crisis intervention and documentation are essential.