Overnight Club Front Desk & Member Concierge

Planet Fitness - Baseline Fitness; Westminster (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Westminster, CO is seeking a front desk associate to deliver outstanding member service and drive new member sign-ups. You will greet guests, conduct tours, manage check-ins, and assist with account changes, while keeping a clean, inviting club environment.

The role emphasizes exceptional customer service, clear communication, and the ability to resolve issues professionally.

Qualifications

• Experience delivering high-quality customer service in a fast-paced environment.
• Strong interpersonal and communication skills with customers and coworkers.
• Ability to actively listen, empathize, and resolve issues effectively.

Responsibilities

• Greet and welcome potential members, providing a positive experience at the front desk.
• Handle front desk tasks, info calls, member check-ins, and tours.
• Assist with new member sign-ups and processing account changes as needed.
• Route member services questions to Club Manager/Assistant Manager.
• Maintain a clean and welcoming club environment on shift.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Job description

Planet Fitness - Baseline Fitness in Westminster, CO is seeking a front desk associate to deliver outstanding member service and drive new member sign-ups. You will greet guests, conduct tours, manage check-ins, and assist with account changes, while keeping a clean, inviting club environment.

The role emphasizes exceptional customer service, clear communication, and the ability to resolve issues professionally.