Night Front Desk & Member Experience Specialist

Planet Fitness - Baseline Fitness; Aurora (CO); On-site; USD 30,000 - 42,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Colorado is seeking a friendly front desk associate to greet members, sign up new members, and show tours. You will also handle info calls, check-ins, and help resolve account changes.

Daily duties include maintaining a clean, welcoming club environment, coordinating member services issues with the Club Manager, and participating in ongoing training. The role emphasizes exceptional customer service and teamwork.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle all front desk related tasks, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes needed to be made to a member's account.
• Facilitate member services issues and questions and forward to Club Manager/Assistant manager as needed.
• Help maintain the neatness/cleanliness of the club.

Job description

Planet Fitness - Baseline Fitness in Colorado is seeking a friendly front desk associate to greet members, sign up new members, and show tours. You will also handle info calls, check-ins, and help resolve account changes.

Daily duties include maintaining a clean, welcoming club environment, coordinating member services issues with the Club Manager, and participating in ongoing training. The role emphasizes exceptional customer service and teamwork.