Overnight Club Concierge & Member Support

Planet Fitness - TG3E/CM3; Boise (ID); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness - TG3E/CM3 is seeking a Member Services Representative (MSR) to be the first point of contact for members and guests. You will support memberships, handle transactions, and help maintain a clean, welcoming club environment.

You will greet members, assist with tours and sign-ups, and promote current offers while ensuring accurate processing of payments and updates to accounts. This is a on-site role requiring professionalism and reliability.

Qualifications

• Greet members and guests in a friendly, professional manner.
• Respond to member questions, inquiries, and billing questions promptly.
• Explain membership options and upgrades (e.g., Black Card).
• Process new memberships, cancellations and payments accurately.
• Maintain club cleanliness and safety throughout shifts.

Responsibilities

• Greet members and guests, provide information about memberships.
• Assist with tours, sign-ups, and promotions.
• Perform front desk duties, including check-in and payments.
• Ensure club areas are clean and equipment is put away properly.
• Follow opening/closing procedures and report issues.

Skills

Customer service

Sales & membership support

Front desk operations

Cash handling

Professional communication

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness - TG3E/CM3 is seeking a Member Services Representative (MSR) to be the first point of contact for members and guests. You will support memberships, handle transactions, and help maintain a clean, welcoming club environment.

You will greet members, assist with tours and sign-ups, and promote current offers while ensuring accurate processing of payments and updates to accounts. This is a on-site role requiring professionalism and reliability.