Overnight Member Services Associate – Gym Front Desk

Planet Fitness; Fairborn (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness is seeking a motivated Member Services Representative to join our team. This full-time Overnight MSR is the first point of contact for members and guests, handling inquiries, processing transactions, and delivering a friendly, judgment-free experience in a busy club.

The role requires on-site work, a strong service ethic, and the ability to learn our policies, with bilingual English/Spanish encouraged.

Qualifications

• Must be 18 years or older.
• On-site work is required; this is not remote.
• Background check including criminal scan and registries.
• CPR/AED and Tanning certifications must be obtained within required timeframes.

Responsibilities

• Greet members and guests professionally and courteously.
• Assist with membership inquiries, sign-ups and payments.
• Answer phones and handle front desk duties and tours.
• Maintain club cleanliness and assist with daily maintenance tasks.

Skills

Customer service

Communication

Bilingual English/Spanish encouraged

Education

High school diploma or equivalent preferred

Tools

POS system

Job description

Planet Fitness is seeking a motivated Member Services Representative to join our team. This full-time Overnight MSR is the first point of contact for members and guests, handling inquiries, processing transactions, and delivering a friendly, judgment-free experience in a busy club.

The role requires on-site work, a strong service ethic, and the ability to learn our policies, with bilingual English/Spanish encouraged.