Overnight Club Concierge: Member Experience

24 Hour Fitness; Rohnert Park (CA); In loco; USD 23.000 - 25.000; Tempo pieno

Descrizione del lavoro

24 Hour Fitness in Rohnert Park, CA is seeking a Sales & Service Overnight (SSO) to provide a welcoming member experience. You will handle check-ins, answer questions, and guide guests toward fitness goals while supporting promotions and maintaining a clean, safe club environment.

This overnight role requires customer service experience, CPR/AED certification, and completion of SSO training. The position reports to the Sales & Service Manager and offers commission opportunities based on sales

Competenze

• High School diploma or GED.
• CPR and AED certification provided through 24 Hour Fitness.
• Must complete SSO training prior to working alone at the front desk.
• 6–12 months experience in customer service; overnight shift preferred.

Mansioni

• Engage with members and guests, greeting and assisting on the club floor.
• Assist with member check-ins, answer questions, and resolve concerns.
• Promote memberships, tours, and promotions to drive enrollment.
• Maintain clean, safe, and welcoming club environment; support promotions and merchandising.

Conoscenze

Customer service

Communication skills

Organization skills

Attention to detail

Formazione

High School diploma or GED

CPR and AED certification

Strumenti

Computer skills

Descrizione del lavoro

24 Hour Fitness in Rohnert Park, CA is seeking a Sales & Service Overnight (SSO) to provide a welcoming member experience. You will handle check-ins, answer questions, and guide guests toward fitness goals while supporting promotions and maintaining a clean, safe club environment.

This overnight role requires customer service experience, CPR/AED certification, and completion of SSO training. The position reports to the Sales & Service Manager and offers commission opportunities based on sales