Overnight Client Services Specialist (Pet Care)

ethosveterinaryhealth; Cincinnati (OH); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Shift Differential

Uniform allowance

Quarterly bonus

Paid time off

Pet discount & stipend

401(k)

Medical/Dental/Vision

Disability insurance

Life insurance

HSA/FSA

Job summary

Ethos Veterinary Health is seeking a dedicated Customer Service Representative to join our overnight team in a fast-paced emergency setting. You will be the first point of contact for clients and play a crucial role in guiding patients through urgent situations with empathy and professionalism.

Responsibilities include handling high-volume calls, assisting emergency clients, supporting overnight hospital operations, and maintaining accurate records while coordinating with medical staff.

Qualifications

• Previous client service experience required; veterinary or medical experience preferred.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced environment.
• Proficiency with office software and systems.
• Excellent verbal and written communication.
• Must be able to work independently overnight while maintaining teamwork with medical staff.

Responsibilities

• Manage high-volume phone calls and client communication.
• Greet and assist emergency and specialty clients.
• Support front desk and administrative hospital operations overnight.
• Maintain accurate medical and client records.
• Collaborate with veterinary technicians, assistants, and doctors.
• Assist with patient intake and emergency workflow coordination.
• Maintain organization and professionalism in client-facing areas.

Skills

Customer service

Communication

Organizational skills

Teamwork

Detail-oriented

Overnight availability

Job description

Ethos Veterinary Health is seeking a dedicated Customer Service Representative to join our overnight team in a fast-paced emergency setting. You will be the first point of contact for clients and play a crucial role in guiding patients through urgent situations with empathy and professionalism.

Responsibilities include handling high-volume calls, assisting emergency clients, supporting overnight hospital operations, and maintaining accurate records while coordinating with medical staff.