Overnight Veterinary Client Experience Specialist

Veritas Veterinary Partners; Port Reading (NJ); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with employer match

Paid Time off

Maternity/Paternity leave

Uniforms provided

Pet discount

Job summary

Garden State Veterinary Services is seeking an overnight Client Experience Representative to greet clients, manage check-in/check-out, and support the hospital team with compassionate, client-focused service.

You will listen to client needs, book appointments accurately, process payments, and coordinate with clinical staff to ensure smooth operations in a fast-paced emergency environment.

Qualifications

• 2+ years of high-level customer service experience, preferably in a veterinary or medical setting.
• Demonstrated ability to deliver gold-standard service in a fast-paced environment.
• Exceptional communication and interpersonal skills.
• Compassionate and client-focused with solutions orientation.
• Professional appearance and discretion.

Responsibilities

• Greet clients with professionalism, warmth and empathy.
• Listen to client concerns and provide compassionate support.
• Facilitate smooth check-in and check-out processes.
• Book appointments with attention to detail and efficiency.
• Process payments with clarity and respect.
• Serve as liaison between clients and clinical staff.
• Contribute to a positive, team-focused environment.

Skills

Customer service

Communication

Active listening

Team collaboration

Job description

Garden State Veterinary Services is seeking an overnight Client Experience Representative to greet clients, manage check-in/check-out, and support the hospital team with compassionate, client-focused service.

You will listen to client needs, book appointments accurately, process payments, and coordinate with clinical staff to ensure smooth operations in a fast-paced emergency environment.