Overnight Veterinary Client Service Associate

ethosveterinaryhealth; Mission (KS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Health savings account

Dental and vision coverage

Life Insurance

Pet Insurance

Employee discount

Job summary

Ethos Veterinary Health in Mission, KS is seeking a full-time Veterinary Client Service Representative to join our team. You will greet clients warmly, manage documents, and assist with appointments and payments while upholding hospital standards.

The role requires excellent interpersonal skills, strong multitasking abilities, and a dedication to delivering outstanding client service in a fast-paced veterinary environment.

Qualifications

• Excellent interpersonal skills and ability to maintain positive working relationships.
• Fundamental knowledge of Windows-based computer programs.
• Proven effective communication with multitasking and prioritization.
• Willing and able to provide exceptional customer service.
• Self-motivated to deliver exceptional service.

Responsibilities

• Welcome clients in a friendly, helpful, and compassionate manner.
• Prepare and review documents and medical records accurately and completely.
• Educate clients regarding MVES/OVES services and practices.
• Process appointments, emergencies, and client requests with high-quality care and satisfaction.
• Process invoices and payments accurately.
• Update and maintain client/pet records in compliance with hospital requirements.
• Assist with scanning, faxing, emailing, and other admin duties.
• Support team to reach common goals.
• Recognize when to seek guidance for non-protocol client cases.

Skills

Interpersonal skills

Multitasking

Customer service

Windows-based computer skills

Self-motivated

Tools

Windows OS

Job description

Ethos Veterinary Health in Mission, KS is seeking a full-time Veterinary Client Service Representative to join our team. You will greet clients warmly, manage documents, and assist with appointments and payments while upholding hospital standards.

The role requires excellent interpersonal skills, strong multitasking abilities, and a dedication to delivering outstanding client service in a fast-paced veterinary environment.