Overnight Batch Operations Technician — Production Support

Intellibee; Raleigh (NC); On-site; USD 65,000 - 82,000; Full time

Benefits offered by this job

Long-Term Stability

Comprehensive Health Coverage

Future Planning (401(k))

Green Card processing support

Job summary

IntelliBee is seeking a Batch Operations Technician in Raleigh, NC to manage enterprise batch processing within the NC FAST system. The role requires after-hours coverage to support overnight batch operations and incident management with on-call support.

You will monitor batch steps, analyze logs, and collaborate with IT and business stakeholders to ensure timely resolution and adherence to service levels. A strong emphasis on reliability and cross-team communication is required.

Qualifications

• Experience as a GMI Operator and Support specialist.
• Experience with batch operations, job scheduling and monitoring tools.
• Demonstrated ability to communicate issues and status updates with business users, second level support, and development teams.
• Experience with operating systems such as Unix, Mainframe and Windows.
• Experience with relational databases and basic SQL programming.
• Experience running shell scripts on UNIX or similar environment; reviewing log files.
• Ability to communicate effectively in oral and written formats.

Responsibilities

• Provide production operations support by executing and monitoring batch processes.
• Verify batch results and support nightly production environments across multiple servers.
• Perform first level analysis of data interface processing exceptions and logs.
• Escalate unresolved issues according to on-call procedures.
• Resolve errors and escalate issues with functional teams to meet SLAs.
• Support batch monitoring by analyzing production workflows and improving job performance.
• Assist in outage support and workload forecasting.
• Collaborate with design teams to ensure backup and recovery meet continuity SLAs.

Skills

GMI Operator

Batch operations

Communication skills

Operating Systems

SQL

UNIX shell scripts

Troubleshooting

Cross-team collaboration

Tools

Batch scheduling tools

Job description

IntelliBee is seeking a Batch Operations Technician in Raleigh, NC to manage enterprise batch processing within the NC FAST system. The role requires after-hours coverage to support overnight batch operations and incident management with on-call support.

You will monitor batch steps, analyze logs, and collaborate with IT and business stakeholders to ensure timely resolution and adherence to service levels. A strong emphasis on reliability and cross-team communication is required.