Batch Operations Technician (814924)

Software Technology, Inc.; Raleigh (NC); On-site; USD 34,000 - 48,000; Full time

Job summary

The NC Department of Health and Human Services seeks a Batch Operations Technician to support daily batch processing within the NC FAST system. The role requires overnight shifts and rotation across 5 PM–1 AM, 10 PM–6 AM, and 1 AM–9 AM, with on-call responsibilities and cross-team collaboration.

Responsibilities include monitoring batch processes, verifying results, analyzing exceptions, and escalating issues per on-call procedures.

Qualifications

• Experience as a GMI Operator and Support specialist monitoring batch steps and responding to user queries.
• Experience with batch operations, job scheduling and monitoring tools.
• Ability to communicate issues and status updates with business users, support teams and development teams.
• Experience documenting processes and procedures as required.
• Experience with OS such as Unix, Mainframe and Windows; basic SQL knowledge.
• Experience running shell scripts in UNIX-like environments and reviewing logs.
• Experience handling priority issues and troubleshooting with clients.

Responsibilities

• Provide production operations support by executing and monitoring batch processes.
• Verify batch results and support nightly production environments across multiple servers.
• Perform first level analysis of data interface processing exceptions and logs.
• Escalate unresolved issues according to on-call procedures.
• Support batch monitoring by analyzing workflows and recommending schedule improvements.
• Provide rapid support during outages and assist in workload forecasting.
• Collaborate with design teams to ensure backup and recovery systems meet SLAs.
• Work with application support and stakeholders to define service levels and incident procedures.

Skills

Batch operations

Job scheduling

Log analysis

Incident management

OS knowledge

SQL basics

Shell scripting

Client communication

Cross-team collaboration

Job description

NC FAST requires Batch Operations Technicians to support daily batch operations requirements for NC FAST Operations and Maintenance.

The NC Department of Health and Human Services requires the services of a Batch Operations Technician to support the day-to-day batch operation tasks and deliverables related to enterprise batch processing within the NC FAST system’s batch architecture. This position requires working outside of standard business hours to support overnight batch operations.

The candidates must be available to rotate between three shifts (5 PM to 1 AM, 10 PM to 6 AM and 1 AM to 9 AM).

Responsibilities include:

• Providing production operations support by executing and monitoring batch process


• Verifying batch results and supporting nightly production environments across multiple servers.


• Performing first level analysis of all data interface processing exceptions, logs


• Escalating unresolved issues and problems according to defined on-call support procedures.

The technician will resolve errors and elevate issues, when necessary, by working with functional teams to ensure timely analysis and resolution, in alignment with application service level objectives.

Additional duties include:

• Supporting the batch monitoring team by analyzing production workflows and recommending improvements to job schedule performance


• Providing rapid support during outages and assisting in workload automation forecasting


• Collaborating with the technology design team to ensure backup and recovery systems meet business continuity SLA requirements


• Working with application support teams and business stakeholders to define acceptable service levels and develop incident management procedures

Required/Desired Skills

• Experience as a GMI Operator and Support specialist capable of monitoring/managing batch steps, analysing and responding to user queries.

  
  

  Required

  
  

  5

  
  

  Years




• Experience with batch operations, job scheduling and monitoring tools.

  
  

  Required

  
  

  5

  
  

  Years




• Demonstrated ability to effectively communicate issues and status updates with business users, second level support, and development teams.

  
  

  Required

  
  

  5

  
  

  Years




• Experience working with internal teams to identify opportunities to improve the product and customer experience.

  
  

  Required

  
  

  5

  
  

  Years




• Demonstrated experience documenting processes and procedures as required.

  
  

  Required

  
  

  5

  
  

  Years




• Experience and knowledge on Operating Systems such as Unix, Mainframe and Windows.

  
  

  Required

  
  

  5

  
  

  Years




• Experience with relational database skills, Basic SQL programming

  
  

  Required

  
  

  5

  
  

  Years




• Experience running shell scripts on a UNIX or similar environment; and reviewing log files.

  
  

  Required

  
  

  5

  
  

  Years




• Experience with priority issues, calls with external/internal clients for troubleshooting issues and problem solving.

  
  

  Required

  
  

  5

  
  

  Years




• Ability to communicate effectively in both oral and written formats.

  
  

  Required

  
  

  0

  
  

  Years