Batch Operations Technician - Raleigh, NC/Hybrid

NeoDym Technologies; Raleigh (NC); Hybrid; USD 30,000 - 47,000; Full time

Job summary

NC Department of Health and Human Services seeks a Batch Operations Technician in Raleigh, NC on a hybrid schedule. This 12+ month contract requires rotating between 5 PM–1 AM, 10 PM–6 AM and 1 AM–9 AM shifts to support overnight batch processing within the NC FAST system.

Responsibilities include executing and monitoring batch processes, verifying results, analyzing logs, escalating issues per on-call procedures, and collaborating with cross-functional teams to meet service level objectives.

Qualifications

• Experience supporting batch operations in enterprise environments.
• Ability to monitor, analyze, and troubleshoot batch processes and logs.

Responsibilities

• Provide production operations support by executing and monitoring batch processes.
• Verify batch results and support nightly production environments across multiple servers.
• Perform initial analysis of data interface processing exceptions and logs.
• Escalate unresolved issues according to on-call procedures.

Skills

Production operations

Batch processing

On-call support

Tools

Server monitoring

Log analysis

Job description

Batch Operations Technician

Raleigh, NC/Hybrid

12+ Months Contract

Interview: Both Phone and In Person

The candidates must be available to rotate between three shifts (5 PM to 1 AM, 10 PM to 6 AM and 1 AM to 9 AM)

TheNC Department of Health and Human Services requires the services of a Batch Operations Technician to support the day-to-day batch operation tasks and deliverables related to enterprise batch processing within the NC FAST system’s batch architecture. This position requires working outside of standard business hours to support overnight batch operations.

Responsibilities include:

• Providing production operations support by executing and monitoring batch process
• Verifying batch results and supporting nightly production environments across multiple servers.
• Performing first level analysis of all data interface processing exceptions, logs
• Escalating unresolved issues and problems according to defined on-call support procedures.

The technician will resolve errors and elevate issues, when necessary, by working with functional teams to ensure timely analysis and resolution, in alignment with application service level objectives.

Additional duties include:

• Supporting the batch monitoring team by analyzing production workflows and recommending improvements to job schedule performance
• Providing rapid support during outages and assisting in workload automation forecasting
• Collaborating with the technology design team to ensure backup and recovery systems meet business continuity SLA requirements
• Working with application support teams and business stakeholders to define acceptable service levels and develop incident management procedures