Batch Operations Technician

Intellibee Inc; Raleigh (NC); In loco; USD 65.000 - 82.000; Tempo pieno

Vantaggi offerti da questo lavoro

Long-Term Stability

Comprehensive Health Coverage

Future Planning (401(k))

Green Card processing support

Descrizione del lavoro

IntelliBee is seeking a Batch Operations Technician in Raleigh, NC to manage enterprise batch processing within the NC FAST system. The role requires after-hours coverage to support overnight batch operations and incident management with on-call support.

You will monitor batch steps, analyze logs, and collaborate with IT and business stakeholders to ensure timely resolution and adherence to service levels. A strong emphasis on reliability and cross-team communication is required.

Competenze

• Experience as a GMI Operator and Support specialist.
• Experience with batch operations, job scheduling and monitoring tools.
• Demonstrated ability to communicate issues and status updates with business users, second level support, and development teams.
• Experience with operating systems such as Unix, Mainframe and Windows.
• Experience with relational databases and basic SQL programming.
• Experience running shell scripts on UNIX or similar environment; reviewing log files.
• Ability to communicate effectively in oral and written formats.

Mansioni

• Provide production operations support by executing and monitoring batch processes.
• Verify batch results and support nightly production environments across multiple servers.
• Perform first level analysis of data interface processing exceptions and logs.
• Escalate unresolved issues according to on-call procedures.
• Resolve errors and escalate issues with functional teams to meet SLAs.
• Support batch monitoring by analyzing production workflows and improving job performance.
• Assist in outage support and workload forecasting.
• Collaborate with design teams to ensure backup and recovery meet continuity SLAs.

Conoscenze

GMI Operator

Batch operations

Communication skills

Operating Systems

SQL

UNIX shell scripts

Troubleshooting

Cross-team collaboration

Strumenti

Batch scheduling tools

Descrizione del lavoro

Batch Operations Technician, Raleigh, NC, US

Batch Operations Technician

The NC Department of Health and Human Services requires the services of a Batch Operations Technician to support the day-to-day batch operation tasks and deliverables related to enterprise batch processing within the NC FAST system’s batch architecture. This position requires working outside of standard business hours to support overnight batch operations.

Responsibilities include:

• Providing production operations support by executing and monitoring batch process
• Verifying batch results and supporting nightly production environments across multiple servers.
• Performing first level analysis of all data interface processing exceptions, logs
• Escalating unresolved issues and problems according to defined on-call support procedures.
• The technician will resolve errors and escape issues, when necessary, by working with functional teams to ensure timely analysis and resolution, in alignment with application service level objectives.

Additional duties include:

• Supporting the batch monitoring team by analyzing production workflows and recommending improvements to job schedule performance
• Providing rapid support during outages and assisting in workload automation forecasting
• Collaborating with the technology design team to ensure backup and recovery systems meet business continuity SLA requirements
• Working with application support teams and business stakeholders to define acceptable service levels and develop incident management procedures

Skill Matrix:

• Experience as a GMI Operator and Support specialist capable of monitoring/managing batch steps, analyzing and responding to user queries. Required 5 Years
• Experience with batch operations, job scheduling and monitoring tools. Required 5 Years
• Demonstrated ability to effectively communicate issues and status updates with business users, second level support, and development teams. Required 5 Years
• Experience working with internal teams to identify opportunities to improve the product and customer experience. Required 5 Years
• Demonstrated experience documenting processes and procedures as required. Required 5 Years
• Experience and knowledge on Operating Systems such as Unix, Mainframe and Windows. Required 5 Years
• Experience with relational database skills, Basic SQL programming Required 5 Years
• Experience running shell scripts on a UNIX or similar environment; and reviewing log files. Required 5 Years
• Experience with priority issues, calls with external/internal clients for troubleshooting issues and problem solving. Required 5 Years
• Ability to communicate effectively in both oral and written formats. Required

Benefits at IntelliBee

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.