Batch Operations Technician — Night/Hybrid Production Support

VIVA USA Inc; Raleigh (NC); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Shift rotations

Job summary

VIVA USA Inc. seeks Batch Operations Technician to support daily batch processing within the client system's batch architecture.

The role involves overnight/on-call work and requires monitoring batch steps, analyzing logs, and collaborating with cross-functional teams to meet service levels. Responsibilities include supporting nightly environments, error resolution, and contributing to improvements in job scheduling, backup/recovery and incident procedures.

Qualifications

• GMI Operator experience with batch steps, monitoring and user queries.
• Batch operations, job scheduling and monitoring tools experience.
• Strong communication with business users, second level support and development teams.
• Experience working with internal teams to improve product and customer experience.
• Ability to document processes and procedures.
• Familiarity with Unix/Mainframe/Windows operating systems.
• Basic SQL programming skills.
• Experience running shell scripts on UNIX or similar environments.
• Ability to handle priority issues with clients and internal teams.
• Excellent oral and written communication skills.

Responsibilities

• Provide production operations support by executing and monitoring batch processes.
• Verify batch results and support nightly production environments across servers.
• Analyze data interface processing exceptions and logs.
• Escalate unresolved issues per on-call procedures.
• Collaborate with teams to ensure timely analysis and resolution.
• Analyze production workflows and suggest improvements to job schedule performance.
• Provide rapid support during outages and assist in workload forecasting.
• Work with design teams to meet backup and recovery SLA requirements.
• Define acceptable service levels with stakeholders and contribute to incident management procedures.

Skills

GMI Operator

Batch operations

Communication skills

Collaboration

Documentation

OS familiarity

SQL basics

Shell scripting

Issue management

Oral & written communication

Job description

VIVA USA Inc. seeks Batch Operations Technician to support daily batch processing within the client system's batch architecture.

The role involves overnight/on-call work and requires monitoring batch steps, analyzing logs, and collaborating with cross-functional teams to meet service levels. Responsibilities include supporting nightly environments, error resolution, and contributing to improvements in job scheduling, backup/recovery and incident procedures.